Refund policy

Return & Exchange Policy

We want you to love your Starlit Fashion purchase. If your item isn’t quite right, our team is here to help you with a return or exchange.

Return Eligibility

Please request a return or exchange within 7 business days of delivery.

Items must be unworn, unwashed and unaltered, with all original tags attached. They must be in their original condition, free from damage, stains, makeup marks and odors. Proof of purchase is required.

Earrings and other accessories are non-returnable for hygiene reasons. Items marked Final Sale cannot be returned or exchanged unless faulty.

How to Request a Return or Exchange

Email help@starlitfashion.com with:

Your order number and item name.
The reason for your request.
Clear photos of the item and its tags.
Your preferred replacement, if requesting an exchange.

We aim to respond within 24 hours and guide you through the next steps. Please wait for approval before sending your item back.

Returning Your Item

Our return address is in New Jersey, USA. We will provide the complete address and instructions after approving your request.

Please do not send returns to the address on the original shipping label. Use a tracked shipping service and keep your tracking details until your return is complete.

Return Processing

Once we receive your item, we will inspect it to confirm that it meets our return conditions. We will then email you with the outcome and next steps.

Exchanges

Exchanges are subject to availability. After your returned item has been received and approved, we will arrange shipment of your replacement. Delivery of your replacement is free.

Faulty or Incorrect Items

If your item arrives faulty or you receive the wrong item, please email us within 7 business days of delivery with your order number and clear photos.

Our team will review the issue and work with you to arrange an appropriate resolution, including a replacement at no additional cost. Please contact us before returning the item.

Delivery Issues

If your parcel is missing or marked as delivered but hasn’t arrived, contact us with your order number and tracking details. We will help investigate with the carrier.